Frequently asked questions
Everything restaurant owners ask us before and after joining ResaRapide.
General
What is ResaRapide?+
ResaRapide is an all-in-one back-office for restaurants: reservation management, floor plan, guest file and online booking module, brought together in a single platform.
How long does it take to be up and running?+
Most restaurants set up their information, services and floor plan in under an hour. Our team supports you through setup so everything is ready before your first service.
Can I try ResaRapide before committing?+
Yes. Request a demo from the site: we walk you through the tool with your own configuration before you make your decision, with no commitment on your part.
Does ResaRapide work for several restaurants or venues?+
Each subscription covers one venue. If you run several restaurants, contact us: we can set up one account per venue with centralized tracking.
Pricing & commitment
How much does ResaRapide cost?+
€39.99 excl. VAT per month, for one restaurant, with no extra cost based on the number of reservations, tables or covers.
Is there a commission on my reservations?+
No. Unlike other booking platforms, ResaRapide never takes a percentage of your reservations, whether made online or by phone.
Can I cancel at any time?+
Yes, the subscription has no commitment. You can cancel at any time, with no fees or notice period.
Are there any hidden fees?+
No. The listed price includes all features: unlimited reservations, floor plan, guest file, online booking module, notifications, analytics and email support.
Online reservations & no-shows
How do my guests book online?+
Through your custom booking module, accessible from your website or social media. They choose a date, a service and a zone, with availability updated in real time.
What happens when a service is showing full?+
Your guests can submit a waitlist request directly from the booking module. You remain free to accept it if a table frees up, without losing the request.
How does ResaRapide help me reduce no-shows?+
Every confirmation email includes a secure link that lets the guest cancel or reschedule their reservation themselves. Your tables free up in time, with no calls needed from your team. Use our no-show cost calculator to estimate your annual loss, or our reservation policy generator to frame your cancellation terms.
Can I manage several zones (dining room, terrace, bar)?+
Yes, you configure your zones and track each one's availability independently, both for reservations taken by your team and those made online.
Features
Can I customize my online booking module?+
Yes, the module takes on your restaurant's colors and identity, and works just as well on mobile as on desktop.
Can I see where my reservations come from?+
Yes, the online booking module's analytics show conversion rate, drop-off rate and visit breakdown by device, step by step through the booking funnel.
Can ResaRapide help me get more Google reviews?+
Yes. Enter your Google Business link once in your settings: it's then automatically added to every confirmation email.
Do I get an automatic guest file?+
Yes, every reservation enriches the matching guest's file: contact details, reservation history and VIP status, with nothing to re-enter.
Security & data
Is my data and my guests' data protected?+
Yes, ResaRapide is GDPR compliant: your guests' data is hosted and processed in line with European regulations.
Can I secure access to my account with two-factor authentication?+
Yes, two-factor authentication (2FA) is available from your security settings, with backup codes in case you lose access to your device.
Support
How do I contact ResaRapide support?+
By email at contact@resarapide.com. We reply quickly to any question about your account or your restaurant's configuration.
Where can I find help setting up my account?+
Check out our Support page: you'll find guides for every section of your settings, plus solutions to the most common issues.